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Toshiba Business Solutions

Copiers, Printers, and Print Services in Buffalo and Amherst

We are Toshiba. Global name. Local service. With support provided by Buffalonians who are your friends and neighbors. We get that relationships matter in a town like ours, where service is everything, and customers expect to know the people behind the work. Our office in Tonawanda, near Kenney Field, includes more than 20 service technicians who live in Western New York. They talk to each other throughout the day, carry a robust stock of parts in their cars, and can quickly exchange inventory in the field to avoid delays. We support public schools, private universities, local banks, manufacturing facilities, logistics teams, law offices, healthcare providers, community organizations, and, of course, houses of worship. From Jamestown to Batavia, Niagara Falls to Olean—the entire region is covered.
Real Local Presence
Eric Fiebelkorn, our Vice President and General Manager, said it best:
"The purpose of this office and everybody who works here is to deliver world-class client service in every single instance."

That quote is on a sign above his door. When Eric arrived, the branch was underperforming. He replaced part of the team and rebuilt it from the ground up. Today, Toshiba Buffalo runs with 60 people, local decision-making, and no shortcuts.
Here to help
What we do in Buffalo and Amherst.
Lease-to-own or traditional agreements, structured around your business model and budget schedule.
Same-day service, as fast as 2-4 hours, depending on urgency and location.
Automatically delivered as needed or managed through a service plan.
Toshiba, Zebra®-compatible, and other thermal systems are supported for logistics, education, and healthcare.
Software solutions like Toshiba’s own Elevate Sky® suite, OpenText™, PaperCut®, and DocuWare® can be deployed to protect data and reduce print waste.
Leasing
Repairs
Supplies
Thermal and barcode printing
Secure printing and compliance tools
Leasing
Repairs
Supplies

Community Ties

While our Buffalo-based team is actively engaged with chambers of commerce from Hamburg to Lewiston, Toshiba is also proud to serve as the official print partner for Niagara University and St. Bonaventure athletics. Beyond that, we’re committed sponsors of local community organizations—supporting everything from non-profits to youth sports across the region.
Local Print Support
Trusted Service in Tonawanda
Late on a Friday afternoon, a Toshiba technician tracked down a critical replacement part—straight from a teammate’s mobile inventory. The two met up at Duff’s on Sheraton for a quick hand-off, and just like that, the print issue at Kenmore Alliance Church in Tonawanda was solved. Thanks to their teamwork, Lou Ann didn’t have to outsource thousands of Sunday bulletins—saving time, money, and plenty of stress.

Industry Fit and Specialization

Whether it’s printing, document security, workflow automation, or labeling, Toshiba offers specialized solutions to keep your business moving at full speed.

Education

Simplify communications and protect student data with Toshiba’s secure print controls, translation workflows, and Ed Law 2-D compliant systems—giving your district smarter, safer ways to share information.

Legal

Accelerate casework with high-speed scanning, discovery workflows, and record digitization, while Toshiba’s secure storage and accurate client bill-back tracking keep your practice compliant and efficient.

Healthcare

Reduce delays and protect sensitive health information with Toshiba’s workflow mapping and secure document handoff tools—streamlining everyday operations for care teams.

Manufacturing and logistics

Boost efficiency and sustainability with Toshiba’s rugged thermal printers that power flexible labeling hubs, producing both linerless and die-cut labels and receipts in high-demand environments.

Nonprofits

Stretch every program dollar further with Toshiba’s budget-aligned print support and flexible terms—so your team can focus more on mission and less on overhead.

Lease and Service Structure
You have the flexibility to choose the pricing model and timeline that works best for you. Whether you prefer standard leases, lease-to-own, or custom terms, your plan can be structured to match your budget and operational requirements. Clear pricing and low service escalation rates help ensure confidence from day one.
Total cost of ownership breakdowns
Locked or gently stepped service pricing
Predictable renewal structures
Real-time reporting and managed print tools
Custom configurations using national Toshiba resources

Consortium Support

We quote through Region 4™, NASPO ValuePoint®, Sourcewell®, and OMNIA Partners®. If you are eligible for any of these contracts, we can deliver quickly while ensuring compliance with procurement requirements.

NASPO ValuePoint

NASPO ValuePoint® is a cooperative purchasing program that facilitates public procurement solicitations and agreements using a lead state model.

OMNIA Partners

Covering private sector, public sector, nonprofit and multifamily housing, OMNIA Partners® unites industry-leading buying power and world-class suppliers to offer an extensive portfolio of sourcing solutions and partnerships.

Sourcewell

Sourcewell® has over 40 years of dedicated service helping government, education, and nonprofit agencies operate more efficiently through a variety of solutions.

Region 4

Through OMNIA Partners’ Region 4™ ESC cooperative contract, U.S. K–12 schools, universities, nonprofits, and government organizations can purchase Toshiba products and services at rigorously negotiated pricing.

Coverage Area
Empowering Western New York
businesses to thrive.
We proudly serve businesses across Western New York—including Buffalo, Amherst, Tonawanda, Cheektowaga, Jamestown, Olean, Lockport, Niagara Falls, Batavia, and Medina—covering all seven counties in the region. Our local team understands the unique needs of Western New York organizations and delivers reliable technology, smarter workflows, and personalized support to help businesses operate more efficiently, reduce costs, and stay competitive.
Get in touch.
With Toshiba Buffalo, you’ll never hit a call center. Connect directly with our Western New York team for local support and tailored print and technology solutions for your business.

Regional Work and Results

From classrooms and campuses to community organizations and businesses, Toshiba’s technology and service teams are driving real results—saving money, boosting efficiency, and keeping critical operations running smoothly.
Higher Education
Toshiba’s customized print solution is helping Niagara University enhance learning and communication with vibrant, high-quality materials—from classroom essentials to campus-wide signage. Through secure, sustainable, and always-accessible printing technology, students and staff now benefit from smarter, more efficient print access across campus. By replacing outdated equipment with a modern, tailored approach, the university projects up to 35% annual savings while gaining a reliable partner in Toshiba.
Public Schools
Toshiba helps Western New York school districts reduce print costs by millions of dollars and increase compliance with student record privacy. We support more than a quarter million local students and staff with equipment, secure print software, and help desk assistance.
House of Worship
A prominent local church in Tonawanda had a part failure on a Friday afternoon, forcing the staff to consider outsourcing thousands of bulletins for the weekend. With quick thinking, the assigned service tech located the part colleague’s car inventory, enabling him to install it same day, keeping everything on track.
And more...
We’ve helped clients across government, business, manufacturing, and retail—and we have dozens more success stories to share, including partnerships with SUNY schools, M&T Bank, and Delaware North.

Common Questions

Yes. Most calls are handled the same or next business day. Emergency service is available.

Our process as business consultants involves reviewing all ownership options to determine what’s best for your business needs and fits within your budget.

Our team completes a needs assessment and maps out the next best steps for your organization well before your lease term ends so you can make a well-informed decision about future upgrades.

Yes. We are Western New York’s PaperCut® experts. Our document software deployments span multiple industries, supported by a robust team of local specialists who personally design your output management environment to meet your business goals.

Yes. We have been awarded contracts with Region 4™, NASPO ValuePoint®, Sourcewell®, and OMNIA Partners®. We also have a dedicated team focused on curating the best experience for our clients.

Your local partner
is here to help.

Tell us a little about your goals, and a Toshiba representative from Buffalo will be in touch soon.