The Office Products Analyst Color Dealer Product Study Results in High Ratings for Toshiba

Irvine , CA   ( Sep 08, 2010 ) :

Toshiba America Business Solutions Inc. (TABS) color multi-function printers (MFPs) received multiple honors in The Office Products Analyst 2010 Color Dealer Product Study, including "Best Overall" (tied for first place). Additionally, Toshiba was rated "Best" in six product sub-categories including:  Color Resolution, Color Fidelity, Overall Image Quality, B/W Cost per Page, Controller Reliability and Scanning Reliability. Toshiba also secured "Best Overall" for Service Support, as well as "Best" in four of the Service Support sub-categories including:  Order Processing, Ease of Network Installation, Color Service Training Program, and Effectiveness of Service Hotline.

"We're very happy that our dealers continue to express that Toshiba color products are among the best in the industry," said Joseph Contreras, director, product and solutions marketing, TABS.  "It's also equally important to us that they feel they are receiving the support they need. Our goal is to help them be successful by providing not only outstanding state-of-the-art technology and products, but superior service as well, and this survey indicates that we are meeting that goal."

The Office Product Analyst Survey

The Office Products Analyst conducts an annual dealer survey to determine ratings and rankings of current market offerings. The 2010 dealer survey is based on in-depth telephone interviews with 177 service managers in copy dealerships nationwide who are asked to rate MFPs that they sell and service on a scale of one to ten (ten being the highest) within a number of categories. Those 177 dealerships represented 22,335 multi-functional color units on the market.

About Toshiba America Business Solutions Inc.

Toshiba America Business Solutions Inc. (TABS) is an independent operating company of Toshiba Corporation, the seventh largest electronics/electrical equipment company in the world. TABS manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Brazil, Latin America, and the Caribbean. Headquartered in Irvine, Calif., TABS has five divisions:  the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; the International Division; and Toshiba Business Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a network of wholly-owned office equipment dealers throughout the United States.

Named the most favored manufacturer ten times by the Business Technology Association (BTA), Toshiba's entire product line, customer support and marketing distribution policies are markers for the industry. For more information on Toshiba products, programs, solutions and services, please visit