TOSHIBA AMERICA BUSINESS SOLUTIONS INC. DEMONSTRATES CONTINUED COMMITMENT TO CUSTOMERS WITH STATE-OF-THE ART INNOVATION CENTER
Updated and Expanded Demo Facility Boasts Cutting-Edge Technological Advancements
IRVINE , California ( Sep 13, 2006 ) :
In a show of its continued commitment to customer service and technology leadership, Toshiba America Business Solutions Inc. (TABS) is proud to announce that it opened the doors to its new Innovation Center at the corporate headquarters in Irvine, Calif. A state-of-the-art facility, the Innovation Center is an expanded and updated demo facility for TABS’ customers and dealers that showcases the full line-up of TABS’ multifunction products (MFPs), printers and software solutions. The Innovation Center is located right off the main lobby and features the latest advancements in presentation technology.
“We’re thrilled to open the doors to the new Innovation Center which is yet another demonstration of TABS’ commitment to superior customer satisfaction,” said Rick Taylor, president and CEO of TABS. “A true state-of-the-art facility that integrates the latest technological advancements, the Innovation Center celebrates Toshiba’s 130-year history of innovation and reinforces our position as a global technology leader.”
The center’s wireless network enables executives to print and scan from Toshiba’s entire imaging product line. Large plasma screens display TABS’ latest software applications for improved document routing and management, and a customized conference table was designed specifically to ensure unobstructed views of the room’s focal 80-inch monitor – which features a single-touch screen display to control the center’s lighting, DVD players, computer applications, Internet and video conferencing functions.
Launched in tandem with the Innovation Center, Toshiba also opened the doors to its new InTouch Center, a dedicated technical service support center for TABS customers. Unique to the copier industry, the InTouch Center enables its customers to simply call an 800-number to receive immediate, live assistance from hardware and software specialists for their networking and imaging equipment technical support needs.
The InTouch center houses a full fleet of support equipment, so specialists can literally walk over to a model of the system in question to troubleshoot customer problems. Additionally, every network environment supported by TABS’ imaging equipment can be replicated on the support specialist’s desktop computer. The goal is to increase productivity, reduce average call hold times and expedite issue resolutions – another display of Toshiba’s commitment to providing superior customer satisfaction.
About Toshiba America Business Solutions Inc.
Toshiba America Business Solutions Inc. (TABS) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Latin America, and the Caribbean. Headquartered in Irvine, Calif., TABS has four divisions: the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; and TOPAC U.S.A., Inc., dba Toshiba Business Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a network of wholly owned office equipment dealers throughout the United States.
Named the most favored manufacturer seven times by the Business Technology Association (BTA), Toshiba’s entire product line, customer support and marketing distribution policies are markers for the industry. Among the many other awards garnered in recent years, Toshiba was named the “Copier Manufacturer of the Year” six times by the Marketing Research Consultants (MRC), and has twice been named to the CIO 100 for being among the top 100 “bold” (2005) and “agile” (2004) companies in the world.
TABS is an independent operating company of Toshiba Corporation, the sixth largest electronics/electrical equipment company and the world's 72nd largest company in terms of sales. Ranked by Fortune magazine as the 9th Most Admired Electronics Company in the World, Toshiba Corporation is a world leader in high technology products with more than 300 major subsidiaries and affiliates worldwide. Fiscal year revenue in 2004 was approximately $55 billion.
For more information on Toshiba copier, facsimile, multifunction printing products, network controllers or toner products, or for a dealer in your area, call 1-800-GO-TOSHIBA or visit the TABS Web site at www.copiers.toshiba.com.