TOSHIBA AMERICA BUSINESS SOLUTIONS INC. HONORS 72 DEALERS WITH 2006 PROMASTERS AWARD FOR EXCELLENCE IN TECHNICAL SERVICE AND SUPPORT
Toshiba Recognizes Outstanding Office Equipment Dealers for Demonstrating Exceptional Performance in the Areas of Service and Customer Support
IRVINE , California ( May 25, 2006 ) :
Toshiba America Business Solutions Inc. (TABS) today announced the recipients of its annual ProMasters Award, recognizing technical service and customer support excellence among its network of office equipment dealers. The ProMasters Program and Award were specifically developed by TABS to ensure the highest standard of technical expertise and service in the industry. Only dealers that have surpassed rigorous standards and evaluations through an ongoing qualification process, and that continually demonstrate an unwavering commitment to providing exceptional customer service and knowledge in support of TABS’ copier, printer and facsimile products, are eligible to receive the ProMasters designation.
“We are proud to recognize these 72 dealerships from across the country with a ProMasters Award,” said George Colborn, vice president, Service, TABS. “Customer satisfaction is a top priority in the Toshiba organization and the ProMasters Program clearly demonstrates our dedication to raising the industry standard for outstanding service and customer support.”
Only those dealers earning satisfactory scores of at least 700 out of a possible 1,000 in the evaluation process receive the honor of a ProMasters designation. The highest-scoring dealer in each region (with a minimum of 850 points) is named the ProMasters Top Achiever. The 2006 award recipients include:
ProMasters Top Achievers · Aaron's Products Inc. · Atlantic-Tomorrows Office · Kelley Imaging Systems · RANKO S.A. · Stargel Office Solutions · Toshiba Business Solutions – Colorado
ProMasters Award Winners · AA Office Equipment Company Inc. · ABS Business Products · Action Business Systems Inc. · Adams Remco Inc. · Advanced Business Equipment · Advanced Business Technology · Advanced Image System · American Business Equipment · Aztec Imaging Solutions · Bishop Business Equipment · Business Solutions International · California Office Systems · Candle Business Systems · Chicago Office Technology Group · Coast To Coast Business Equipment · Coastal Business Products · Commercial Equipment Company · Copier Corporation of America · Copy Concepts Inc. · Copy Doctors Inc. · Delta Blue Electronics N.V. · DISICOM · Diversified Business Solutions · Document & Network Technologies · Eagle Systems Inc. · Engle Business Systems · Hagan Business Machines · Hagan Business Machines of Jamestown · Hagan Business Machines of Meadville Inc. · Harrisburg Copiers LLC · Hawaii Business Equipment · Howard D. Happy · HPS Office Systems · Imagetec L.P. · Industrias Lara Bisch S.A. · Integrated Office Technologies · James Imaging Systems Inc. · MBA of California · Michael Business Machines Inc. · National Copier Digital Solutions · Nauticon Imaging Systems · North Central Digital Systems · North Star Digital Imaging · Northern Business Systems · OCS – A Toshiba Company · Office Business Systems Inc. · Office Solutions Group · Pacific Office Automation · Premier Business Products · Premier Systems Inc. · Southwest Copy Systems Inc. · The Copy Shop · Toshiba Business Solutions – California/Nevada · Toshiba Business Solutions – Florida · Toshiba Business Solutions – Kentucky · Toshiba Business Solutions – Michigan · Toshiba Business Solutions – Minnesota · Toshiba Business Solutions – Missouri/Kansas · Toshiba Business Solutions – New England · Toshiba Business Solutions – New York · Turks Kern Copy Inc. · U.S. Business Technologies · United Imaging · VanDyke Inc. · Wolco Business Systems · Zoom Imaging Solutions
All TABS dealers nationwide are eligible to enter the ProMasters competition. Qualifications for receiving the ProMasters Award include the fulfillment of specific and demanding requirements, including:
- Toshiba Trained Technicians – ProMasters dealers must maintain a minimum number of technicians with authorized training on each TABS copier, printer and facsimile model. These technicians must be certified through TABS’ training and service development programs.
- Field Service Operation – ProMasters dealers must manage a comprehensive field service operation and possess proper service tools, manuals, and technical bulletins to ensure timely onsite repair and maintenance of customers’ products.
- Ongoing Customer Relations Program – To ensure all TABS customers receive responsive customer support, ProMasters dealers must maintain an ongoing customer relations and satisfaction training program for all technicians and customer support personnel.
- Proactive Preventative Maintenance Program – ProMasters dealers must maintain a preventative maintenance program for all customers’ equipment based on TABS’ periodic inspection policies and procedures, ensuring ongoing reliability of TABS’ products and eliminating unnecessary downtime and operating expenses.
- Equipment Appraisal – To ensure all ProMasters dealers are maintaining TABS’ products according to prescribed standards, all dealers are subjected to a random, semi-annual field equipment appraisal by TABS’ Regional Service specialists. These appraisals ensure customers’ products are adequately maintained.
- Dealer Computer System Capabilities – All ProMasters dealers are strongly
In addition, TABS dealers that meet these standards are then scored and evaluated by Toshiba’s Regional Service Departments in a number of service, competency, efficiency, and customer satisfaction areas. Detailed, onsite evaluations of customers’ equipment also are performed with grading on equipment condition, performance and overall customer satisfaction.
About Toshiba America Business Solutions Inc.
Toshiba America Business Solutions Inc. (TABS) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers and toner products throughout the United States, Latin America and the Caribbean. Headquartered in Irvine, Calif., TABS has four divisions: the Electronic Imaging Division, Toner Products Division and Document Solutions Engineering Division; and Toshiba Business Solutions (TBS), which operates a national network of wholly owned subsidiaries.
Named the most favored manufacturer in seven of the past eight years by the Business Technology Association (BTA), Toshiba’s entire product line, customer support and marketing distribution policies are markers for the industry. Among the many other awards garnered in recent years, Toshiba was named the “Copier Manufacturer of the Year” by the Marketing Research Consultants (MRC) in 2005, 2004, 2002, 2001, 1998 and 1997, was named to the CIO 100 for being one of the top 100 “agile” companies in the world in 2004, and received the CIO Web Business award for its leading edge intranet site in 2000, 1999 and 1998.
TABS is an independent operating company of Toshiba Corporation, the seventh largest electronics/electrical equipment company and the world's 62nd largest company in terms of sales. Ranked by Fortune magazine as the 8th Most Admired Electronics Company in America and 9th Most Admired Electronics Company in the World, Toshiba Corporation is a world leader in high technology products with more than 300 major subsidiaries and affiliates worldwide. Fiscal year revenue in 2004 was approximately $55 billion.