COPY PROBLEMS
Overview
If you are unable to solve a problem using the solutions in this manual, press the [POWER] button and then turn the main power switch to the ""position. Wait at least 10 seconds and then turn the main power switch to the ""position. After the main power indicator changes from flashing green to the lit up state, press the [POWER] button.
When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
Problem | Point to check | Solution |
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COPYING DOES NOT TAKE PLACE |
Have functions been disabled by the administrator? | Some functions may have been disabled in the setting mode. Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. |
IMAGE ROTATION DOES NOT TAKE PLACE |
Did you select the paper size or copy ratio manually? | Copy using automatic paper selection and automatic ratio selection. |
Are you copying using settings that do not allow rotate copying? | Rotate copying can generally be combined with other modes as required, however, some combinations are not possible. If a prohibited combination is selected, a message will appear on the touch panel. | |
Is "Rotation Copy Setting" disabled in the setting mode? | Check with your administrator. If you are an administrator, enable [Rotation Copy Setting]. => "Setting mode (administrator)" → [System Settings] → [Copy Function Settings] (Tab) → [Rotation Copy Setting] → [Rotation Copy]. |
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2-SIDED COPYING DOES NOT TAKE PLACE |
Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided copying? | Check "Tray Settings" in the setting mode. If the [Disable Duplex] checkbox is selected, 2-sided copying using that tray will not be possible. Change the paper type setting to a type that can be used for 2-sided printing. => Select "Setting mode)" → [System Settings] → [Paper Type Registration], and set [Disable Duplex] to . |
Are you using a special size or type of paper? | For the paper types and sizes that can be used for 2-sided copying, see "SPECIFICATIONS" in "Quick Start Guide". | |
Are you copying using settings that do not allow 2-sided copying? | 2-Sided Copy can generally be combined with other modes as required, however, some combinations are not possible. If a prohibited combination is selected, a message will appear on the touch panel. | |
Have functions been disabled by the administrator? | Some functions may have been disabled in the setting mode. Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. |
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THE PAPER SIZE OF A TRAY CANNOT BE SET |
Have functions been disabled by the administrator? | Some functions may have been disabled in the setting mode. Check with your administrator. |
THE IMAGE IS TOO LIGHT OR TOO DARK |
Is the image too light? | Select an appropriate exposure mode for the original being copied and adjust the exposure level manually. |
Is the image too dark? | ||
Has an appropriate exposure mode for the original type been selected? | Select one of the following modes depending on the original type.
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PART OF THE IMAGE IS CUT OFF |
Has an appropriate ratio been selected for the original size and paper size? | Select an appropriate ratio setting. |
Are you using an inch (AB) size original? | When copying an inch (AB) size original, specify the original size manually. | |
COPIES COME OUT BLANK |
Is the original placed face up or face down correctly? | When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up. |