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The retail industry is undergoing a big transformation. As we’ve discussed in recent blogs, consumers have higher expectations than ever because of the “Amazon Effect.” They have been conditioned to expect instantaneous delivery, free shipping, free returns and various delivery options: purchase online or in store and delivered to home, BOPIS (buy online and pick up in store), or delivery to lockers or other locations.

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As the hospitality industry continues to grow, so does the competition—and customer expectations. These days, customers have more choices and convenient ways to research those choices. Whether it’s finding the best slice of pizza, or a boutique hotel with the friendliest staff, sorting and decision-making is easy with a few swipes on a mobile device.

Customers are turning to review sites in droves. With 96% considering reviews when booking a hotel and 94% being influenced by online restaurant reviews, it is critical for hospitality businesses to cultivate the customer experience to keep positive reviews coming.

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As expectations for a positive customer experience rise and directly impact revenue and profit, the internal challenges for bars, restaurants and hotels increase too.

The stats are clear:

• A one-star increase on Yelp correlates to a 5-9% increase in revenue.

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For many years, receipt printing has been my area of POS expertise, and I’m often asked why the receipt printer is in use, considering the many advances in POS. After all, the electronic receipt on mobile devices has been around for more than 15 years. So, why is the receipt printer still a major part of the POS technology ecosystem?  Let’s take a look.

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As we wrap up the largest retail show of the year, National Retail Federation (NRF), it begs the question about the future in this ever-changing industry. I believe that in 2020 we will be faced with similar, yet accelerated trends as we saw in 2019. Let’s take a moment to look at five compelling trends that I believe will be prevalent in 2020:

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