Welcome to Toshiba Business Solutions Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of the Toshiba Business Solutions Technical Assistance team can view your desktop and share control of your mouse and keyboard to quickly help you.
Is there a charge for this service?
What does it cost?
How to Get Support
How It Works
Step 1:Once you are on the phone with a member of our Technical Assistance team, you will be directed back to this page.Your Toshiba Business Solutions Representative will provide you with a unique connection code. You will then enter the code in the field below and click the Continue button to initiate the screen-sharing session.
Step 2:You are prompted to download a small virus-free plug-in.
Step 3:With your permission, your Representative can view your screen and share control of your mouse and keyboard.
Step 4:You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.