Remote Support



Remote Support

Welcome to Toshiba Business Solutions Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of the Toshiba Business Solutions Technical Assistance team can view your desktop and share control of your mouse and keyboard to quickly help you.

Is there a charge for this service?
Calls are charged at $75.00 per hour.


What does it cost?
Initial MFP setup time is provided at no charge. Other calls are charged at $75 per hour.


How to Get Support
A member of our support team will talk with you first to determine the nature of the problem.
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.


How It Works
Step 1:Once you are on the phone with a member of our Technical Assistance team, you will be directed back to this page.Your Toshiba Business Solutions Representative will provide you with a unique connection code. You will then enter the code in the field below and click the Continue button to initiate the screen-sharing session.

Step 2:You are prompted to download a small virus-free plug-in.

Step 3:With your permission, your Representative can view your screen and share control of your mouse and keyboard.

Step 4:You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Our technical representatives are online and standing by.

Company Name:
Email:  
Equipment ID:  
Type the code you received from your representative and
click the Submit button to proceed.:
 
I have read and understand our account may be billed for online support at the rate stated above.


Note: If you notice any error message in next screen please click the browser's "Back" button to come back to this screen and re-enter the data.
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Office

Rochester, NY

180 Kenneth Dr.
Rochester, NY 14623

General Inquires
585-427-2222

Sales
tim.o’neil@tbs.toshiba.com

Service and Supplies
800-727-4264

Billing
585-427-2222
kim.mitchell@tbs.toshiba.com

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