Remote Support



Remote Support

Welcome to Toshiba Business Solutions Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of the Toshiba Business Solutions Technical Assistance team can view your desktop and share control of your mouse and keyboard to quickly help you.

What does it cost?
By using this remote software you agree to any fees associated with remote technician assistance. Fees may be associated with any changes after initial setup at the rate of $100.00 per hour, billed in 15 minute increments. No charges will be applied without prior notification and approval.

How to Get Support
A member of our support team will talk with you first to determine the nature of the problem.
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.


How It Works
Step 1:Once you are on the phone with a member of our Technical Assistance team, you will be directed back to this page.Your Toshiba Business Solutions Representative will provide you with a unique connection code. You will then enter the code in the field below and click the Continue button to initiate the screen-sharing session.

Step 2:You are prompted to download a small virus-free plug-in.

Step 3:With your permission, your Representative can view your screen and share control of your mouse and keyboard.

Step 4:You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Our technical representatives are online and standing by.

Company Name:
Email:  
Equipment ID:  
Type the code you received from your representative and
click the Submit button to proceed.:
 
I have read and understand our account will be billed for online support at the rate stated above.


Note: If you notice any error message in next screen please click the browser's "Back" button to come back to this screen and re-enter the data.
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Rochester, NY

180 Kenneth Dr.
Rochester, NY 14623

General Inquires
585-427-2222

Sales
tim.o’neil@tbs.toshiba.com

Service and Supplies
800-727-4264

Billing
585-427-2222
kim.mitchell@tbs.toshiba.com

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Toshiba is Proud to be the Official Office Equipment Provider of The Carolina Panthers

Carolina Panthers

Toshiba is Proud to be the Official Office Equipment Provider of The Carolina Panthers

Carolina Panthers

Toshiba is Proud to be the Official Office Equipment Provider of The Carolina Panthers

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